Rendon's Hardware Place
Your local source for mid to high end door hardware, cabinet hardware, kitchen & bath accessories. Commercial and Residential products.This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
Yahoo! Privacy Policy for more
information about how Yahoo! uses this information.
Rendon's Hardware Place:
Frequently Asked Questions
List Of Contents
1.The Satisfaction Guarantee Policy
2.Using the Online Ordering System
3.Internet Safety & Security
4.Internet Payment Methods
5.Special Offers And Discounts 6.Checking On the Status of Your Order
7.Shipping and Handling Charges
8.Sales Tax on Internet Orders
9.Out of Stock or Discontinued Items
10.Cookies
11.Availability
The Satisfaction Guarantee Policy
Rendon’s Hardware Place is proud of the quality all of our products, and stands behind them 100%. If for any reason you are not satisfied with the merchandise you ordered, just return it within 30 days to receive a refund in the manner of original payment.
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Using the Online Ordering System
Our online catalog uses "shopping cart technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a "shopping cart" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your shopping cart, and you can add, remove or change the products in your basket at any time before you check out. You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).
The way to add a product to your shopping cart is to browse our online catalog and click "add to cart" when viewing a product you want to purchase. When you are ready to check out, click the "Check Out" button. Your connection with our server will then "go secure" and all the information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. On the next page, choose a shipping method. Express shipping options are available for an additional charge.
On the following page choose a payment method (click for more information on payment methods). In the "comments" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue." When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page.
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Internet Safety & Security
Providing you with a safe, secure shopping experience is a top priority for Rendon’s Hardware Place. To make certain that the website continues to provide the safest internet shopping environment possible, Rendon’s Hardware Place.com undergoes daily security scans performed by Yahoo! Small Business division & by PayPal, the industry leader in Internet Security. With these two companies scanning the site for viruses, potential scammers & PCI Industry Compliance Standards, each consumer has a secure shopping experience.
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Internet Payment Methods
We accept payment using MasterCard, Visa, American Express or Discover Card using PayPal’s Payment express method. Before you can accept your order, you must sign out using their secure payment transaction system. Sorry, no COD's accepted.
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Special Offers And Discounts
If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer. Can anyone buying a significant quantity get it as a discounted rate. YES!
Quantity Discount Program
If you are shopping for products and would like to buy it in a bulk quantity or enough to supply a project, Rendon's Hardware Place offers a "Quantity Discount Pricing" for those who wish to purchase products for a small job or purchasing supplies to stock up their cabinet shops with products that are used in multiple jobs/projects. Please email Customer Service and find out how can you can get quantity discount products pricing.
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Checking On the Status of Your Order
If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable. You can check the status of your order online by UPS or FedEx tracking system. You can also contact our Customer Service Department via email to find out what is the status of your order. Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.
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Shipping and Handling Charges
Please note: When standard shipping is selected, Rendon’s Hardware Place determines the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS) or Federal Express (FedEx). Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution. Shipping and Handling charges cover the costs of packaging and processing your order. Most orders are processed within 2 business days. Shipping and Handling charges are those standards to UPS Ground Packages. Please note, all shipping prices are obtained by the weight of the items. Items are always being reviewed and maintained on a daily basis which means a few items are subject to slip to the cracks of the system. To obtain a very orderly system, all items are inspected on a daily basis, please be patient if we miss an item or it is miscalculated.
Priority Handling
Priority handling services is offered at an extra charge. If you would like to prioritize an order or are on a time sensitive project and would like to get the products by your deadline, please email Francisco@rendonshardwareplace.com and point out which products you would like to acquire in a prioritized manner.
Note: If no one is notified about a priority order, the order will be processed the very next business day.
Standard Shipping
Rendon’s Hardware Place offers a number of shipping options, including Standard Shipping, our most basic option. Standard shipping includes ground shipping to anywhere in the contiguous United States. Orders sent to Alaska, Hawaii, Puerto Rico and the US Virgin Islands will also be sent UPS or FedEx Ground if applicable. (Additional charges may apply – details are supplied at checkout). Faster shipping options – if available for your area – are also offered at checkout.
Shipping Upgrades
Rendon’s Hardware Place offers a number of shipping upgrade options for domestic orders at an extra charge. Options include UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select (Fed Ex Ground is used when certain items are sent directly from the manufacture.) Note: Some shipping upgrade options may not be available for certain orders and shipping destinations. Details on available shipping options are supplied at checkout.
International Orders
Rendon’s Hardware Place can ship International Orders only if your banking institution or credit card provider uses the following carriers: Visa, MasterCard, Discover & American Express. If they are not either one of those cards, we cannot accept other form of payments and the order will not be processed. Note: The customer assumes responsibility for customs charges and other applicable fees or taxes as required.
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Sales Tax on Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within New York State. Sales tax is calculated on the merchandise and handling charge total. Tax Exempt Customers may read the section below for information on declaring the exemption. We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state. Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.
Back to Top
Out of Stock or Discontinued Items
While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will place the rest of your order, and put the out-of-stock item on back order. We will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed.
Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.
If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Back to Top
Cookies
Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site. We currently use cookies in our online catalogs to keep track of a shopper's progress through our commerce server. Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your basket, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service (i.e. if you leave our site while shopping and come back within 7 days, your basket will still be there).
If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.
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Availability
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.
Back to Top
Rendon's Hardware Place:
Frequently Asked Questions
List Of Contents
1.The Satisfaction Guarantee Policy
2.Using the Online Ordering System
3.Internet Safety & Security
4.Internet Payment Methods
5.Special Offers And Discounts 6.Checking On the Status of Your Order
7.Shipping and Handling Charges
8.Sales Tax on Internet Orders
9.Out of Stock or Discontinued Items
10.Cookies
11.Availability
The Satisfaction Guarantee Policy
Rendon’s Hardware Place is proud of the quality all of our products, and stands behind them 100%. If for any reason you are not satisfied with the merchandise you ordered, just return it within 30 days to receive a refund in the manner of original payment.
Back to Top
Using the Online Ordering System
Our online catalog uses "shopping cart technology" to facilitate online ordering. When you start shopping with us, our server automatically assigns you a "shopping cart" where you can store products you are interested in purchasing. There is no limit to the amount of products you can have in your shopping cart, and you can add, remove or change the products in your basket at any time before you check out. You can even leave our site and come back within 7 days and your shopping basket will still be waiting for you (assuming you are using the same computer and accept cookies).
The way to add a product to your shopping cart is to browse our online catalog and click "add to cart" when viewing a product you want to purchase. When you are ready to check out, click the "Check Out" button. Your connection with our server will then "go secure" and all the information you send us will be encrypted to protect your privacy and security. If this is your first time ordering from us, you will need to fill out your shipping and billing addresses, and a way to contact you if we have any questions. On the next page, choose a shipping method. Express shipping options are available for an additional charge.
On the following page choose a payment method (click for more information on payment methods). In the "comments" box, write any comments you want our order specialists to know. These comments will be reviewed before the order is processed. Then click "continue." When you hit "continue" your order will be submitted, and you will see a thank you confirmation. You will also receive a confirmation by e-mail, assuming you entered your e-mail address properly in the address page.
Back to Top
Internet Safety & Security
Providing you with a safe, secure shopping experience is a top priority for Rendon’s Hardware Place. To make certain that the website continues to provide the safest internet shopping environment possible, Rendon’s Hardware Place.com undergoes daily security scans performed by Yahoo! Small Business division & by PayPal, the industry leader in Internet Security. With these two companies scanning the site for viruses, potential scammers & PCI Industry Compliance Standards, each consumer has a secure shopping experience.
Back to Top
Internet Payment Methods
We accept payment using MasterCard, Visa, American Express or Discover Card using PayPal’s Payment express method. Before you can accept your order, you must sign out using their secure payment transaction system. Sorry, no COD's accepted.
Back to Top
Special Offers And Discounts
If you have a special offer or discount code, you can enter it when you checkout in the Promotion Code box. You should see a message confirming the special offer. Can anyone buying a significant quantity get it as a discounted rate. YES!
Quantity Discount Program
If you are shopping for products and would like to buy it in a bulk quantity or enough to supply a project, Rendon's Hardware Place offers a "Quantity Discount Pricing" for those who wish to purchase products for a small job or purchasing supplies to stock up their cabinet shops with products that are used in multiple jobs/projects. Please email Customer Service and find out how can you can get quantity discount products pricing.
Back to Top
Checking On the Status of Your Order
If you are ordering within the continental United States, you can expect your order within 7 to 10 business days. A shipping confirmation will be e-mailed to you when your order is shipped along with tracking information if applicable. You can check the status of your order online by UPS or FedEx tracking system. You can also contact our Customer Service Department via email to find out what is the status of your order. Be sure to include your customer and/or order number in all correspondence, as well as your full name and address.
Back to Top
Shipping and Handling Charges
Please note: When standard shipping is selected, Rendon’s Hardware Place determines the most efficient shipping carrier for your order. The carriers that may be used are: United Parcel Service (UPS) or Federal Express (FedEx). Shipping charges may be subject to sales tax depending on the tax laws of the state the order is being shipped to.
To help expedite your order, please be sure that the billing address and phone number you gave us matches what is on file with your financial institution. Shipping and Handling charges cover the costs of packaging and processing your order. Most orders are processed within 2 business days. Shipping and Handling charges are those standards to UPS Ground Packages. Please note, all shipping prices are obtained by the weight of the items. Items are always being reviewed and maintained on a daily basis which means a few items are subject to slip to the cracks of the system. To obtain a very orderly system, all items are inspected on a daily basis, please be patient if we miss an item or it is miscalculated.
Priority Handling
Priority handling services is offered at an extra charge. If you would like to prioritize an order or are on a time sensitive project and would like to get the products by your deadline, please email Francisco@rendonshardwareplace.com and point out which products you would like to acquire in a prioritized manner.
Note: If no one is notified about a priority order, the order will be processed the very next business day.
Standard Shipping
Rendon’s Hardware Place offers a number of shipping options, including Standard Shipping, our most basic option. Standard shipping includes ground shipping to anywhere in the contiguous United States. Orders sent to Alaska, Hawaii, Puerto Rico and the US Virgin Islands will also be sent UPS or FedEx Ground if applicable. (Additional charges may apply – details are supplied at checkout). Faster shipping options – if available for your area – are also offered at checkout.
Shipping Upgrades
Rendon’s Hardware Place offers a number of shipping upgrade options for domestic orders at an extra charge. Options include UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select (Fed Ex Ground is used when certain items are sent directly from the manufacture.) Note: Some shipping upgrade options may not be available for certain orders and shipping destinations. Details on available shipping options are supplied at checkout.
International Orders
Rendon’s Hardware Place can ship International Orders only if your banking institution or credit card provider uses the following carriers: Visa, MasterCard, Discover & American Express. If they are not either one of those cards, we cannot accept other form of payments and the order will not be processed. Note: The customer assumes responsibility for customs charges and other applicable fees or taxes as required.
Back to Top
Sales Tax on Internet Orders
We are required by law to collect sales tax on all orders being shipped to locations within New York State. Sales tax is calculated on the merchandise and handling charge total. Tax Exempt Customers may read the section below for information on declaring the exemption. We do not collect sales tax on orders shipped to other states. However, you may be responsible for paying a sales/use tax to your state and/or local taxing authority on orders shipped to you in your state. Sales tax amounts are estimated. The correct sales tax will be calculated when your order is processed.
Back to Top
Out of Stock or Discontinued Items
While we try to keep our online catalog up-to-date, occasionally an item you order may be out of stock or discontinued. In the case of an out-of-stock, we will place the rest of your order, and put the out-of-stock item on back order. We will then notify you of the item on back order, and the date it is expected in. It will be automatically sent to you when it is back in stock. The in-stock date displayed in our online catalog for out of stock items is approximate and not guaranteed.
Note: We do not ship partial orders to Alaska, Hawaii, Puerto Rico, the Virgin Islands, Guam, or to our international customers. All ordered items must be in stock before the order will be shipped. To request other arrangements, please contact Customer Service.
If an item you ordered has been discontinued, we will notify you and let you know if there are any recommended replacement items.
Back to Top
Cookies
Cookies are a term used for small text files a web site sends to a visitor's computer to aid in identifying and tracking that individual through the site. We currently use cookies in our online catalogs to keep track of a shopper's progress through our commerce server. Each cookie is a very small number that tells our server which shopper you are, what products you currently have in your basket, what pages you are on, what products you are viewing, etc. We do not collect any information from cookies - it is purely used to avoid any crossed-orders and to provide you with better service (i.e. if you leave our site while shopping and come back within 7 days, your basket will still be there).
If you do not accept cookies, some features of this site will be limited. We strongly recommend that you accept cookies while on our site. It also helps to turn the "cookie warning" off in your browser while you are on our site. You can always turn it back on when you are finished shopping.
Back to Top
Availability
Inventory stock status is kept updated throughout the day. Occasionally an item showing in stock may go out of stock by the time your order is filled. In these cases, we will notify you of the delay as soon as possible via e-mail or phone. We apologize for any inconvenience this may cause.
Back to Top
